Mail Forwarding | Mailbox | London Virtual Address

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FAQs

View our mail forwarding FAQs below. If your question isn’t answered here, please contact us.

A real UK street address (not a PO Box) based in Central London (EC1). The full address will be released to you when you sign-up (we do this to prevent unauthorised use). You can customise the address format to appear business or residential.

Any business or individual from anywhere in the world may use our service to receive post for whatever reason or purpose, as long as it’s legal.

Typically, our service is best suited for letters and small packages – basically anything that would fit through a letterbox. However, we can accept parcels and signed for items by prior arrangement; you would just need to notify us in advance by emailing customer services.

You must ensure that when you give out your new address, it is clear to anyone writing to you that they should include either your name or business name (or both) on the envelope. You must also inform us of any mailing names you intend to use so that post received can be matched to your account.

Our package allows two (2) mailing names as standard. For example, this could be your name and your businesses name. Or if you’re using the service for personal use, perhaps your name and your partners name. If you require more than two names, you purchase additional mailing names at a cost of £2.99 each per month. To add additional mailing names, please contact us.

We’ll handle your post exactly as you’ve instructed us to. You can specify how you would like us to handle your post during the sign-up process. If you need to change these instructions at any point, just contact us.

You can choose to have your post: 

Forwarded on to you (UK and worldwide) 
Scanned + emailed 
Held until further notice 

For security purposes, we do not offer the ability to collect post from our offices.

You can change/update your mail handling preferences at any time by logging into the customer portal.

If you’ve opted to have your post forwarded, it will typically take 1-2 working days to be received from when it left our offices. International residents will normally receive post between 3-7 working days from when it left our offices. 

If you’ve opted for Scan + Email, we aim to do this within 24 hours (excluding bank holidays and weekends) of receiving it at our offices.

Yes, but only on our “Standard Plus” package. If you have a Limited Company or LLP (Limited Liability Partnership) incorporated in the UK, you can use the address as a Registered Office and/or Directors Service Address with Companies House. This is ideal if you want to portray a prestigious image and keep your home address private.

Yes. We have a legal obligation to check proof of ID and address for all customers who use our service. You can start using our address immediately, but we’re unable to release any post to you until we have sufficient ID on file. Find out more here.

If you no longer require our service and wish to cancel, please contact us. Your account will be terminated and post returned to sender at the end of the current period.

1. Sign-Up Online Now

It takes less than 60 seconds to sign-up and you’ll get your first month for just £1.

2. Start Using The Address

After payment, we’ll instantly confirm your new address which you can start using immediately.

3. We Receive & Handle Your Post

When we receive post for you, we’ll handle it as you’ve instructed us to.

Personal & Business

Suitable for both personal & business users.

Receive Unlimited Post

Our packages have no restrictions.

Real Street Address

Located in Central London, EC1.

Flexible Mail Handling

Forward / Scan + Email / Hold

Instant Activation

Start using the address today.

Secure & Confidential

A reliable and discreet service.