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FAQs

View our mail forwarding FAQs below. If your question isn’t answered here, please contact us.

During sign-up, you can choose whether you want a real street address or a PO Box. You can customise the address format to appear business or residential.

Any business or individual from anywhere in the world may use the service to receive post for whatever reason or purpose, as long as it’s legal.

You can receive letters, packages and parcels, including signed for items.

You must ensure that when you give out your new address, it is clear to anyone writing to you that they should include either your name or business name (or both) on the envelope.

Your post will be handled exactly as you’ve instructed. You can specify how you would like your post handled during the sign-up process. You can change this at anytime within the customer portal.

Yes. All mail forwarding providers have a legal obligation to check proof of ID and address for all customers who use their services.