Mail Forwarding | Mailbox | London Virtual Address


Terms & Conditions

As of 10/08/2020, the operator of this website ( has ceased to provide services to new clients. Customers who sign-up for services via this website on or after 10/08/2020 will be directed to UK Postbox Ltd of whom we are an affiliate. Customers will therefore be bound by their terms & conditions and all services will be managed directly with UK Postbox via the website. Any existing clients using the Hatton Garden address should contact with any service queries and to discuss transitioning to UK Postbox.


  • ‘the company’ means the service provider,
  • ‘the client’ means an individual, company or organisation at whose application the company agrees to provide a service to under the terms of this agreement.
  • ‘agreement’ means the contract and understanding between the company and the client to which these terms and conditions apply for the duration that any services are provided.


The content of this agreement shall apply to customers using the Hatton Garden address only.


In order to commence service, the client is required to make payment for the appropriate package as published on the company’s website. No services will be provided, nor is the client authorised to use any of the company’s services, until full payment has been received by the company.

All service subscriptions renew automatically unless cancelled by the client or company. However, it is the clients responsibility to ensure that there is sufficient funds in their account for the subscription to renew successfully. If the clients subscription payment fails multiple times and the client does not remedy this within one (1) month, the company reserve the right to return post to sender.

The company accepts payment by credit and debit card. No other payment methods are acceptable unless specifically agreed otherwise in writing.

The company reserve the right to suspend all or part of the provision of services should the client fail to pay for all relevant services on time. Services will remain suspended until payment has been received in full. While services are suspended, the company reserve the right to return post to sender. The company shall not be held liable for any losses as a result of interruption to service(s).

The company reserves the right to charge an administration fee of £7.00 per invoice for late, failed or non payment. If an account remains unpaid for seven (7) or more days from the date it fell due, the company reserves the right to charge interest at a rate of 4% per annum above the NatWest bank base rate. Should the client initiate a dispute, reversal or chargeback of any payment made, the company will charge a fee of £25.00 per dispute/reversal/chargeback.

Services Levels:

The company endeavours to provide a high level of service to it’s clients at all times. However, as the company is reliant on third parties (postal services, couriers, landlords, etc) which assist in the delivery of services, the company cannot guarantee, nor does it make any warranties or representations, that services will be uninterrupted or error-free and the company shall not, in any event, be liable for interruptions of service which are beyond the company’s reasonable control.

Client Confidentiality:

The company undertakes to treat all client information as confidential. However, should it be served with an appropriate court order, the company may be legally required to co-operate with law enforcement agencies and required to disclose information about the client.

Soliciting Staff:

The client shall not, for a period of 12 months following cessation of this agreement, cause, encourage or assist any of the company’s employees to leave it’s services or to do anything which if done by the client would be a breach of this agreement.

Cancellation Policy:

If the client does not wish to continue using the company’s services, the client may cancel the subscription by emailing their request to the company. The client may request cancellation at any point by giving at least 30 days notice. It is the clients sole responsibility to request cancellation and the company will not refund for any periods where the client claims they intended to cancel. The client may deem their cancellation request as accepted/successful upon receipt of an email acknowledgement from the company. The client shall remain liable for any service charges/fees during the 30 day cancellation period. Before any cancellations can be actioned, the client must ensure the company’s address is no longer showing on the Companies House register as the Registered Office and/or Directors Service Address (if applicable). Other than the Companies House requirement, the client may continue to use the service as normal until expiry of the service. During the 30 day period, the client should takes steps to ensure post is not received by the company after the expiry date. Should any post be received after the expiry date, the company may destroy it or return to sender.

Refund Policy:

Requests should be made in writing and are at the sole discretion of the company. Refunds will not be granted if the following is identified: the customer has activated the service, the customer has already started using the address online or offline (regardless of whether post has been received or not) or the customer is unwilling or unable to provide sufficient ID as required by law.

Other Terms:

The client undertakes to provide the company with all the information and co-operation that the company may reasonably require from time to time to enable the company to perform and observe its obligations. The client agrees with the company not to conduct any business activities which could be/is considered as illegal, immoral or obscene and agrees not to use the company’s services for any such purpose.

Neither party shall be held liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control, without limitation.

The company reserves the right to amend, alter or vary any aspect of the service it provides to the client without limitation or liability, including the service address, it’s scale of charges and terms of business. While the company will endeavour to give reasonable notice (normally one month’s written notice via email), it reserves the right to do so with immediate effect. Any notices issued by the company to the client shall be deemed delivered unless the company is informed otherwise.

In certain cases, it may be necessary to terminate the services it provides to the client and the company reserves the right to do so with immediate effect.

In order to comply with money laundering regulations, the company is required to obtain copies of two forms of identification from the client. This is used solely for identification purposes and will not be shared or disclosed to any third parties. The company is unable to release or make available to the client any post which has been received unless the company has appropriate and acceptable identification on file for the client.

If the client fails to provide acceptable ID within one (1) month of activating the service, the company reserve the right to return post to sender.

The company accepts no responsibility for loss or personal injury caused to clients or guests of clients when visiting our premises.

Entire agreement:

This agreement represents the understanding between the company and the client. This agreement shall be governed by and construed and interpreted in accordance with English Law. By ordering any of the company’s inbound services shall be deemed as acceptance to the Terms of Business as stated above.

1. Sign-Up Online Now

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2. Start Using The Address

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